Privacy Policy

Our Commitment to Your Privacy

At Mediqua, we recognize the importance of protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website and services.

We are committed to transparency in our data practices and ensuring you understand your rights regarding your personal information.

Information We Collect

Personal Information You Provide

When you use our contact forms or communicate with us, we may collect:

Name and contact details such as email address
Facility information and specific service requirements
Messages and correspondence content
Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

Browser type and version
Operating system and device information
IP address and general location data
Pages visited and time spent on our site
Referral sources and navigation patterns

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please review our Cookie Policy.

How We Use Your Information

Service Delivery and Communication

We use your personal information to respond to inquiries, provide requested information about our services, and communicate with you regarding your specific needs.

Website Improvement and Analytics

We analyze usage patterns to understand how visitors interact with our site, identify areas for improvement, and enhance user experience.

Marketing Communications

With your consent, we may send you information about our services, updates, and relevant healthcare facility management insights. You can opt out at any time.

Legal Compliance

We may process your data to comply with legal obligations, resolve disputes, and enforce our agreements.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Our Security Measures Include:

Secure data transmission using encryption protocols
Regular security assessments and updates
Restricted access to personal information on a need-to-know basis
Employee training on data protection practices
Incident response procedures for potential data breaches

While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your data to the best of our abilities.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We work with trusted third-party service providers who assist with website hosting, analytics, and communication services. These providers are contractually obligated to protect your information.

Legal Requirements: We may disclose information when required by law, legal process, or to protect our rights and safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.

When your information is no longer needed, we securely delete or anonymize it according to our data retention policies.

Your Rights and Choices

Right to Access

You have the right to request access to the personal information we hold about you.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information in certain circumstances.

Right to Data Portability

You can request a copy of your personal information in a structured, commonly used format.

Right to Object

You can object to certain types of processing, including direct marketing communications.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided on our contact page. We will respond to your request within a reasonable timeframe.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action to remove such information.

International Data Transfers

As we operate worldwide, your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your data internationally, we implement appropriate safeguards to ensure your information remains protected according to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.